We have a 14-day exchange policy, on NEW and UNWORN items only. We do not offer cash refunds for any returned items, only store credit.
We do not offer any exchange/refund on pre-owned items, or any items that have been worn after purchase. Again, products marked as pre-owned, including ALL clothing, and any items that have been worn after purchase are non-refundable.
We will only honor an exchange if the exchange is initiated within 14 days of receiving your item, and if your item is in NEW condition and has not been worn.
If you have any sneakers that are worn or were purchased over 14 days ago, you may take them to one of our in-store locations and sell them to us. You must also have a valid order number or receipt to initiate a return.
ALL CLOTHING (e.g. hats, shirts, bottoms, tops, etc.), ACCESSORIES (e.g. Supreme Shoulder Bag, wallets, etc.) GAMING CONSOLES, LUXURY ITEMS (e.g. Louis Vutton bags, etc.), and BEARBRICKS are final sale and NON-REFUNDABLE.
To start an exchange, you can contact us at Support@soleply.com. If your exchange is accepted, we’ll send you a shipping label, as well as the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange questions at Support@soleply.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and handle it accordingly.
Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items or gift cards.
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