Shipping Policy

Fraud Verification Process
To ensure the security of all transactions, every order undergoes a fraud verification process before it is shipped. This process may extend the usual shipping time frame from 1-2 business days to 3-5 business days. We appreciate your understanding and patience as we prioritize the safety of your purchase.

WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our storefronts and warehouses in the USA. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders every day of the week. Orders will be processed and shipped within 1-2 business days from the order date. Please note that orders cannot be shipped on weekends.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take 2-7 business days for delivery depending on your location.

UNEXPECTED DELAYS
All shipping times exclude clearance/customs delays. Your order may take additional days during peak periods. Please contact us if your package is taking too long to arrive so we can assist you in any way we can.

For any questions about shipping, feel free to reach out to us at Support@soleply.com.